Training That Gets Results

People… Process… Performance
Professional Development

JET has delivered in excess of 400 Customer Experience training programs and presentations for over 8,000 front line managers, service directors and sales professionals across North America.

Cal/OSHA and OSHA Compliance

JET’s renowned Customer Experience trainers, expert consultants and employee performance leaders teach the CEO of ONE.

Management & Leadership Development

The CEO of One is a system no one else is using that shows front-line employees how to match their goals and dreams to their job. When that happens, productivity rises, profits go up, and both employee and customer complaints go down.

Customer Service

The question isn’t whether your company has a customer service department. The question is whether yours is losing money or making money? The JET Touch turns Customer Service Centers into Profit Centers!

"There still exists companies who truly believe in training development for their employees.  Are you one of them? Call 310-242-1339  or E-mail jtaylor@thejettouch.com to arrange a complimentary Customer Experience Strategy session. Sometimes in business decisions really are simple. This is one of them."

A leading company providing solutions nationwide.

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Meet the Team

Your Employees are Talking is your Company Listening
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James Eldridge Taylor Jr.
President and CEO

James Eldridge Taylor, Jr. (J.T.) is a life-long resident of Los Angeles and is actively involved in his community. Diverse activities include the Lions Club; Atherton Men of Today and Tomorrow (mentorship); Community Network- LA; Holly Park Homeowners Association; and Sunday School teacher at Atherton Baptist Church...

Dee Stephens
Deidre Stephens
Phoenix Business Development

Dee Stephens is a compelling and inspiring motivational speaker. Her messages are profound in a practical sense and are seasoned with humorous anecdotes. She is an accomplished business consultant, author and entrepreneur as well.

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Valerie D.W. Rowe
VisionSpot Consulting, LLC

Valerie D.W. Rowe is the principal and founder of the Professional Leadership Academy, whose academic programs includes her proprietary "Power Your Potential" and the "Beyond the Basics Leadership " credentialing programs, designed to empower individuals to reach their full personal and professional potential as leaders...